Returns & Exchanges

At Lion Dates, we strive to ensure the highest quality of our natural food products; however, due to the perishable nature of our goods, returns are only accepted for damaged or incorrect items within 48 hours of delivery. We are committed to resolving any issues promptly to ensure your satisfaction with our premium date selections.

Return Process

• 1.
  Report Issue

  Contact our customer support team within 48 hours of receiving your order, providing your order number and clear photographs of the damaged or incorrect product.

• 2.
  Verification Process

  Our quality assurance team will review your claim and the provided images to verify the condition of the goods against our strict quality standards.

• 3.
  Approval & Pickup

  Once your return request is approved, we will arrange for a reverse pickup of the original package at no additional cost to you.

• 4.
  Refund or Replacement

  Upon receiving the returned item at our facility, we will process a full refund to your original payment method or dispatch a fresh replacement package immediately.